Conclusion and termination of a subscription
1. A subscription consists of a predetermined selection of performances on fixed dates with corresponding price adjustments to the normal price. The subscription is concluded for one season. It begins with the booking (by telephone, in writing or via the Semperoper website) and the payment of the subscription invoice that is subsequently sent (see also »Payment of the subscription«). The booking by subscribers is understood to be a binding offer which must first be accepted by the Semperoper by sending the corresponding invoice. The subscription ends automatically at the end of the season (31th July) without the need for cancellation. Thereafter, subscribers will receive a new subscription offer for the following season with the same seats. By paying the subscription, the offer is accepted. Subscription-holders can only be named persons. Use of the subscription for commercial purposes is not permitted.

2. Depending on ticket availability, severely disabled persons of at least 80 percent disability will receive a reduced-price ticket on presentation of the relevant disabled person’s pass (50 percent reduction on tickets priced 12 euros and over for seating categories 1-5). If the pass also names an accompanying person, s/he is offered the same discount. Multiple discounts are excluded.

3. Any individual discount (e.g. concessions for senior citizens) is only valid upon presentation of the relevant ID. If such ID cannot be shown, the discount is withdrawn and the price difference to a standard ticket must be reimbursed.

4. The Concert Subscription does not entitle the subscription-holder to reserve performances on a specific day of the week. The individual Concert Subscriptions cannot be coordinated with one another. In particular, if a subscription-holder combines several concert subscriptions, s/he has no entitlement to attend all 12 symphony concerts.

5. For each paid-for subscription, you will receive a 10 percent discount on the normal price for two opera or ballet performances of your choice (excluding premieres, third-party and special events, as well as exclusive events and guest performances). In addition, you can attend a Chamber Evening of your choice at a subscription price of only 7 euros. The vouchers are for your personal use only and restricted to performances in the respective season (seating category 1-5).

Payment of the subscription
6. Payment of the annual subscription is due upon receipt of the relevant invoice.

7. Payment can be made by bank transfer, by credit card, at the daytime box office or by direct debit. When paying by bank transfer, please specify the purpose of payment as stated on the invoice, otherwise your payment cannot be correctly booked. If non-compliance with the contractual conditions on the part of the subscription-holder results in the Semperoper Dresden suffering damage, e.g. if the bank refuses to debit the account due to insufficient funds or to changes to the account details of which the subscription-holder has given no notification, s/he is liable for any resulting charges.

8. If due payment is not made even after a written reminder, the contract shall not be concluded or the existing contract shall expire. In this case, the Semperoper Dresden is entitled to dispose of the seats elsewhere. Reminder fees will be charged. If, in the case of an agreed 2-payment installment, the second installment is not credited to the Semperoper Dresden account in due time, an installment payment cannot be agreed in the case of a further/ later subscription.

9. In the event that a new subscription is taken out for a subsequent season, any changes to the current subscription (e.g. seat changes or an alternative circle) must be communicated to the Semperoper’s Subscription Service before the offer is sent out. However, requests for changes must be reported no later than fourteen days before the payment deadline. The same applies to a change of payment method. The Subscription Service requests notifications of any changes to the name, address and bank details of the subscription-holder in writing, stating the subscription and customer number indicated on the subscription tickets. The Semperoper shall not be liable for any damages incurred by the subscription-holder as a result of late or incorrect notifications of changes.

Subscription tickets
10. After payment of the subscription invoice in due time, subscription-holders will receive their tickets (upon which are noted the performance dates and seat numbers) in due time before the first performance. In the case of payment by direct debit, the tickets will be sent approx. 6 weeks after payment is received. The subscription tickets remain the property of the Semperoper Dresden until final payment has been made. Admission to individual performances is granted only after full payment has been received.

11. The Semperoper Dresden will pay the postal charge and will send the tickets by post at the subscription-holder’s risk. Please inform our Subscription Service if you do not receive your tickets for the 2023/24 season by 25th August 2023. If the paid and printed tickets have not reached the subscriber by mail, duplicate tickets for each performance in question may be issued exclusively at the box office. Duplicate tickets may not be mailed or otherwise issued in advance.

Fulfilment of subscription dates
12. We reserve the right to make changes to the information shown on the tickets and to the seasonal programme published by the Semperoper Dresden. Changes to scheduled artists as well as to the programme and to performance dates do not entitle the holder to return tickets or to demand a refund of the purchase price.

13. If the performance cannot take place for reasons within the opera’s control or as a result of force majeure, the subscription price will be refunded proportionally.

14. No replacement tickets or refund will be offered to the subscription-holder for performances which s/he does not attend.

15. In each season the subscription-holder may exchange one performance date for another (excluding Subscription for Premieres: see Condition 16) if s/he cannot attend a performance or concert within the subscription deal. This offer is only available up to two days before a scheduled performance, is subject to the availability of tickets and there is no entitlement to a specific seating category. Opera and ballet performances can be exchanged for other opera and ballet performances, concert dates for other concert dates. If the subscription-holder is unable to attend further subscription events, paid-for tickets may be surrendered for resale on commission in accordance with our General Terms and Conditions. Please note that the subscription-holder will not be reimbursed if the replacement ticket is cheaper than the original subscription ticket. However, s/he is required to pay the price difference for a higher priced replacement ticket.

16. Subscription for Premieres: If a performance cannot be attended after payment of the Subscription for Premieres, the ticket can be exchanged for another performance at the standard price. The difference will be reimbursed.

Recruit further subscription-holders
17. If, as an existing subscription-holder of a paid-for subscription, you recruit a new subscription-holder for the respective season, please notify us of this in writing. We will reward you in the respective season with a performance of your choice, which you can attend free of charge. Subject to the availability of tickets, you will receive a free ticket for your personal use. Excluded from this offer are premieres, non-subscription concerts, third-party and special events, exclusive events and guest performances as well as performances of the »Richard-Strauss Days at the Semperoper« in the 2023/24 season.

18. Within the scope of our business relations with you as a subscriber, Semperoper Dresden stores and processes personal data. You can find our Privacy Policy at: semperoper.de/en/privacy-policy

19. The General Terms and Conditions of the Semperoper Dresden shall apply unless otherwise specified in these Subscription Terms and Conditions.