Saxon State Theatres
Dresden State Opera and Dresden State Theatre
Public enterprise of the Free State of Saxony
[Public enterprise according to §26 VwVSäHO]
Management of the company
Managing Director Wolfgang Rothe
Artistic Director Staatsoper Dresden Peter Theiler
Artistic Director Staatsschauspiel Dresden Joachim Klement
Place of business
VAT ID number: DE140135063
The Saxon State Opera Dresden is not legally independent and is not registered in the register of companies. It is the owner of the registered trademarks »Semperoper« and »Sächsische Staatskapelle Dresden«.
Notice of Liability
Despite strict controls we cannot accept liability for the content of external links, for which the respective owners are fully responsible.
Content of online services
The author and the information provider take great care to offer high-quality information to the best of their abilities. However, the author cannot accept responsibility for the correctness, completeness or quality of the supplied information. Any claims against the author for damage of a material or immaterial nature caused by the use of incorrect or incomplete information are excluded, insofar as the author has shown no intentional or negligent fault. All offers are subject to change and are non-binding. The author reserves the right to change or delete parts of any page or the entire offer at any time without prior notification, or to withdraw this online presentation for a period of time or permanently.
Insofar as users are referred to links, whether directly or indirectly, which lie outside the responsibility of the author, then the author only accepts liability when he has knowledge of the contents of such links and when it would be just, reasonable and technically feasible for him to prevent the use of illegal contents. For any other contents, and particularly for damage which occurs as the result of the use or non-use of such information, responsibility lies with the provider of these pages, and not with those who merely refer to links to these pages. This is also true for external entries in guest books, discussion forums and mailing lists provided by the author.
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Legal effect of this disclaimer
This disclaimer should be regarded as part of the internet offer which links to this page. Insofar as individual sections or other parts of this text no longer correspond to current law, then the contents and validity of the rest of the document remain unaffected.
Data protection statement, Art. 13 of the Datenschutz-Grundverordnung
I. Principles, definitions
(1). This data protection statement informs you about the processing of your personal data when using this website www.semperoper.de, including all sub-pages and as well as the linked website https://tickets.semperoper.de.This statement is not applicable in any way to data processing outside the aforementioned websites. The legal basis of this data protection statement can be found in Articles 12 & 13 of the Datenschutzgrundverordnung or DSGVO (Basic Data Protection Ordinance).
(2). We process your personal data lawfully in accordance with the applicable data protection provisions of the Datenschutzgrundverordnung (DSGVO), the Bundesdatenschutzgesetz (BDSG) (Federal Data Protection Act) (as amended on 25 May 2018) and other special laws relevant for the various data processing steps.
(3). The term “personal data” in the sense of Art. 4 para. 1 DSGVO refers to all information that identifies you as a natural person or renders you identifiable. This includes, for example, your name, your address, your telephone number, your date of birth, your bank details as well as your IP address at the time of visiting this website.
II. Name and contact details of the responsible party
(1). “Responsible party” for the processing of personal data within the meaning of Art. 4 para. 7 DSGVO:
Saxon State Theatres
– Dresden State Opera and Dresden State Theatre
Public enterprise of the Free State of Saxony [according to §26 VwVSäHO]
(2). Our complete contact details are:
Theaterplatz 2, 01067 Dresden
Tel.: +49 0351-4911705
Fax: +49 0351- 4911700
III. Data Protection Officer
Saxon State Theatres
Data protection officer
IV. Type, scope and purpose of the individual data processing steps
1. Informational use of the website(s)
When using our website for information purposes, it is generally not necessary for you to actively provide personal data. Rather, in such cases we collect and use merely the data that your Internet browser automatically transmits to us, such as:
· IP address: However, the last subnet is cut off
· User ID (optional)
· Date/time and duration of the visit
· Title of the page that is displayed
· Page URL
· URL of the previously visited page
· Screen resolution
· Current time in the user’s time zone
· Downloaded files
· Outlinks, which take you away from our website
· Speed at which the entire page is displayed to the user
· Location of access, specifically the country, region, city and geolocation (latitude, longitude)
· Main browser language
· Terminal, make and model
· Browser and operating system
We collect and use this data from an informational visit in order to enable the use of the web pages you have accessed and to guarantee security and stability. The data collection described above usually takes place through the use of server log files.
2. Contact by phone, fax or email
(1). You can contact the department or office responsible for individual queries or services using the telephone, fax numbers as well as email addresses indicated at https://www.semperoper.de/ihr-besuch/kontakt.html. We process your personal data (e.g. telephone numbers, names, addresses, email address, content of the communication) voluntarily transmitted to us exclusively for the indicated purposes / activities (e.g. reservations, bookings requests to the evening box office, etc.) or for the purpose of correctly answering your query.
(2). We delete the data arising through communication after storage is no longer necessary or limit any processing to statutory storage obligations.
3. Advance ticket sales / Daytime box office
(1). You can use the telephone number +49 0351 4911 705 and the email addresses firstname.lastname@example.org, email@example.com and firstname.lastname@example.org to request information on advance ticket sales or place an order directly. We only process your personal data voluntarily transmitted to us for the aforementioned purposes.
(2). We delete any data arising through any such communication after storage is no longer necessary or limit the processing to statutory storage obligations.
4. Ordering publications
You can order the publications listed at https://www.semperoper.de/ihr-besuch/publikationen.htmlthere using the email address indicated there, namely email@example.com. We use the personal data voluntarily provided by you within the scope of the order exclusively to process the order and subsequently delete this information insofar as no legal storage obligations exist.
5. Subscriptions & Package Deals
(1). If you are interested in our seasonal subscriptions available in various package deals, you can use the electronic enquiry form under Subscriptions & Package Deals to request an offer from us. For this purpose we collect the (asterisked) mandatory information you provide in order to be able to process and respond to your request. In addition, you can voluntarily enter additional data in the non-mandatory fields, which can be of additional help to us.
(2). We delete the data arising through any such communication after storage is no longer necessary or limit the processing to statutory storage obligations.
6. Online shop – ticket purchase, gift tokens
(1). When using our online shop at https://tickets.semperoper.de you have the option to set up a customer account. We are required to provide all data required for the execution and processing of orders. This includes your full name or your full company name together with the person authorised to represent the company, your email address, your postal address (billing address as well as a delivery address if this is different from the former) and your telephone number. You will also need to choose a password to enable you to log in more easily without having to re-enter data. We store the data provided by you for the establishment of a customer account, via which we receive, execute and process your orders. We store your data for any future orders (registration) as long as you wish to maintain the registration. You have the right to access, correct and delete your registration data at any time. Here the regulations listed under Part VI apply.
(2). We collect and use your personal data entered during the registration of your customer account or to process direct orders as necessary for the establishment and fulfilment of the contract. This applies in particular to the processing of any purchase contracts concluded with you (invoicing, use & delivery of goods/services).
(3). Your personal data will only be passed on to third parties if necessary for the purpose of processing a contract or for billing purposes or for collecting a fee or if you have expressly consented. It may also be necessary for us to pass on your address and order data to a supplier if the delivery is to be dispatched directly by the supplier (ex-works). Here any transfer of data is limited to that which is absolutely necessary. We are also entitled to pass on personal data for the purposes of debt collection.
(4). We reserve the right to transfer the stored data to reliable service providers for the purpose of archiving, administration and backup. This takes place within the framework of correct data management in accordance with Arts. 28 & 29 DSGVO.
(5). Under current commercial and tax regulations, we are obliged to store your address, payment and order data for a period of ten years. However, after two years we will limit the processing of your data, i.e. it will only be used to comply with the legal obligations.
(1). You can request to receive our email newsletter using the registration form on subpage https://www.semperoper.de/newsletter.html. For this purpose, we collect and process the required data (name, email address) entered by you to register for the respective newsletter. Only such data is requested as needed to dispatch the newsletter on a regular basis. See the registration form to get information on our newsletters and their delivery. After cancellation of the newsletter or withdrawal of the consent given by you, the data will be deleted, insofar as it is not needed for other legal data processing steps (e.g. contracts with you, other consents, legal authorisation).
(2). Your personal consent to being sent the newsletter is ensured by the so-called double opt-in procedure. After registration using the online form, a confirmation email is sent to your specified email address with the request for confirmation. The consent only becomes effective when you click on the activation link contained in the confirmation email.
(3). We use the service CrowdConnect from Tickets.com GmbH to send you our newsletter. We have concluded a contract with this provider on the processing of order data. This ensures that Tickets.com GmbH only uses your data to deliver the newsletter and strictly according to our instructions.
(4). You can withdraw your consent to data processing for the purposes of sending the newsletter at any time, e.g. via the unsubscribe link in each newsletter.
8. »Advent calendar« competition
We collect and process personal data needed to register participants in our annual »Advent calendar« Xmas competition on this website as well as to announce and distribute the prizes. This also includes the transfer of data to our competition partners, insofar as required for the competition process. Your data is not used for any advertising purposes. We merely temporarily store your email address, your first and last name as well as your postal address. This data is deleted immediately after the conclusion of the competition.
9. Email direct marketing
If you order tickets in our online shop, we also use the provided email address to occasionally send information about other performances and services similar to those previously ordered, and which may therefore be of interest to you. This information is in the form of personalised and targeted direct mailing. You will be clearly notified of this email use during the ordering process and can prevent such usage by removing the default tick from the consent field. Further, you can easily withdraw consent at any later date. Just check out the contact options listed above.
(1). We use “cookies” for our Internet presence. Cookies are small text files that allow us to store specific information about you on your PC when you visit our website. These help us to determine the frequency of use and the number of users of our website and to make our offers as safe, convenient, service-oriented and efficient as possible for you. Cookies enable our systems to make any previous settings available immediately. As soon as a user accesses the platform, a cookie is transferred to the hard disk of the user’s computer. The cookies used by us merely store the unique user ID, the time of the first and current page visit as well as the number of visits.
(2). We only use “session” cookies on our websites. Such cookies are only stored temporarily for the duration of your use of one of our Internet pages. Session cookies store a so-called session ID, with which different requests from your browser can be assigned to a single session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.
(3). If you do not wish cookies to be used, you can choose a browser setting that rejects cookies or restricts their storage to certain pages or ensures you are informed as soon as a cookie is about to be stored. Please note that the rejection of cookies may limit or prevent your usage of our website.
11. Analysis tool Matomo (formerly Piwik)
(1). This website uses the web analytics application Matomo to analyse and continually improve our website. The statistics we thereby obtain help to optimise our offer and make it more attractive for you as a user.
(2) Cookies are stored on your computer for this analysis (see point 8 above). We save the information collected in this way exclusively on our server(s) in Germany. You can prevent this analysis by deleting existing cookies and disallowing the storage of cookies. However, if you prevent the storage of cookies, you may not be able to use all features available on the website. Simply choose the appropriate setting in your browser to stop the storing of cookies. To prevent Matomo from being used, uncheck the box below this explanation to activate the opt-out plug-in.
(3) This website uses Matomo with the extension “AnonymizeIP”. As a result, IP addresses are further processed in shortened form to prevent the identification of a particular individual. The IP address transmitted by your browser using Matomo will not be linked to any other data collected by us.
(4) The Matomo application is an open source project. You can obtain information on the data protection policy of this third-party provider at http://piwik.org/privacy/policy.
12. Google Maps
(1). This website makes use of the Google Maps service.
This allows you to view interactive maps directly on the website and enables the use of the map function. By visiting the Google Maps website, Google receives the information that you have called up the corresponding subpage of our website. In addition, the data described in IV.1. will be processed. This is regardless of whether Google provides a user account that you are currently logged in to or whether no user account exists. If you are logged in to Google, your data will be directly associated with your account. If you do not wish this data to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles, which are utilised for advertising purposes, market research and/or demand-oriented design of its website. Such evaluation is carried out (even for users who are not logged in) particularly to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. To do so, however, you must contact Google directly.
(2) Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of the provider. There you will also find further information about your rights in this regard and various settings that can chosen to protect your personal data: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has agreed to comply with the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.
V. Legal basis for data processing
· Informational use of the website(s), cookies, Matomo = Art. 6 para.1 f) DSGVO
· Contact enquiries by telephone, fax, email; subscriptions & package deals; ordering publications; contact advance ticket sales/ box office = Art. 6 para. 1 b) DSGVO and/or Art. 6 para. 1 f) DSGVO
· Online shop(s) = Art. 6 para. 1 b) DSGVO
· Newsletter = Art. 6 para. 1 a) DSGVO
· »Advent calendar« competition = Art. 6 Abs.1b) DSGVO
· Email direct marketing = Art. 6 Abs.1 f) DSGVO § 7 Abs.3 UWG
· Google Maps for data transfer to the USA = EU-US Privacy Shield
Regarding our “legitimate interests” in the context of data processing in accordance with Art. 6 para. 1 b) DSGVO, please refer to the explanations on the respective data processing steps (see above).
VI. Length of time your data is stored
Regardless of the storage or deletion periods already indicated for individual cases (see above), we only store your personal data for as long as one of the legal bases mentioned permits such storage. After the purpose of the data processing has been achieved or ceased or after all regulatory bases have ceased to apply, we will only store your data to the extent and only for as long as this is absolutely necessary under the respective mandatory data retention period (e.g. mandatory data storage as dictated by commercial and tax law). Furthermore, we delete your data in accordance with Art.17 DSGVO without you having to submit a prior request for its deletion.
VII. Transmission of data to our service providers
Your data will be passed on to technical service providers (e.g. providers of web hosting, website maintenance, quality assurance or mailing services) to ensure the smooth running of this website and for the aforementioned purposes. Of course, we have carefully selected and commissioned such service providers in accordance with Art. 28 Para. 3 DSGVO. They are bound by our instructions and are regularly checked by us.
VIII. Your rights as the subject of data processing
Within the scope of the statutory provision (Art. 15 DSGVO), you have a right to receive information about the personal data processed by us.
You may request us to rectify any incorrect personal data concerning you within the framework of the statutory provisions (Art. 16 DSGVO).
You may demand the deletion of your personal data if the legal requirements (Art.17 DSGVO) are met.
4. Restriction of processing
Under current legal requirements (Art. 18 DSGVO), you can demand the restriction of data processing.
5. Right to data transferability
Under the conditions and in accordance with Art. 20 DSGVO, we will transfer the data that you have provided to us to another responsible party.
6. Revocation of consent
If you have consented to data processing pursuant to Art. 6 para.1 a) DSGVO or to the processing of special categories of personal data pursuant to Art. 9 para.2 a) DSGVO, you can revoke your consent at any time without the legality of the data processing undertaken prior to the date of revocation being affected.
7. Right to object
You have a right to object to data processing under the conditions of Art. 21 DSGVO
8. Right of appeal to supervisory authorities
If you believe that the data processing described in this statement or other data processing procedures violate the DSGVO, you have a right of appeal to a supervisory authority under Art. 77 DSGVO.
End of the data protection statement
Contents provided by
Saxon State Opera Dresden
Susanne Springer, Marketing and Public Relations Manager (viSdP)
Queries and suggestions
David Baltzer, Matthias Creutziger, Erwin Döring, Forster, Klaus Gigga, Daniel Koch, Jochen Quast, Costin Radu, Ian Whalen
Fons Hickmann m23, Berlin
Technical concept, editing system and realization
New Image Systems, Berlin
IBH professional IT-Service