Cancelled performances – Is it possible to return tickets?
Tickets already purchased for the cancelled performances (due to the Covid-19 pandemic or for scheduling reasons) will be refunded. Please use the following form for ticket refunds:
Although we will do our best to process your refund as quickly as possible, due to the large number of ticket cancellations it may take us a while to successively deal with all requests. Please refrain from making inquiries, also to ensure that the refund is processed as quickly as possible. In this regard, we kindly ask for your patience.
Hygiene rules: What do you have to observe when visiting a performance of the revised programme?
In order to make it possible to visit a performance, the following hygiene rules currently apply (please note that incidence-dependent adjustments may be necessary):
- Adults and young people aged 16 and over must present proof of vaccination or recovery from COVID-19 infection at the entrance.
- Children between 6 and 16 years of age who cannot show proof of vaccination or recovery must present a test result no older than 24 hours (or 48 hours for a PCR test) in accordance with the current Saxon Coronavirus Protection Regulations and the existing hygiene concept.
- Saxon school children attending a performance as a school group are exempt from this requirement to provide a test result, as they are subject to current testing in schools in accordance with the Saxon School and Daycare Corona Ordinance.
- Persons who cannot be vaccinated for health reasons must present a medical certificate confirming this fact and a test result no older than 24 hours old (48 hours for a PCR test) in accordance with the current Saxon Coronavirus Protection Regulations and the existing hygiene concept.
- Tickets are personalised and issued in the name of the ticket purchaser. Admission to the performance is granted to the ticket purchaser and his or her companions. Tickets are not transferable. Please note that our staff may ask for a suitable ID at the entrance.
- Please maintain a distance of 1.5 m.
- Visitors displaying symptoms of a possible Covid-19 infection will be refused admission.
- It is compulsory to wear a surgical mask or an FFP2 mask – except when the seat has been taken. Please bring your own surgical mask. Excluded are people who for medical reasons are provable exempt from wearing a mask.
- There is only limited catering service offered.
If the performance cannot be attended due to the 2G rule, tickets can be returned in this special case as a gesture of goodwill. Please contact the visitor service at firstname.lastname@example.org in good time (at the latest: one working day before the performance), providing your IBAN number to enable the refund payment. Note that a refund can only be issued when tickets have been returned to us. Please send your tickets by post to: Semperoper Dresden, Besucherservice, Theaterplatz 2, 01067 Dresden. For Print@Home tickets or tickets returned at short notice, please send us a photo of your tickets – clearly crossed out by pen – as an e-mail attachment.
Do I have to follow a certain dress code?
Please dress in a way that makes you feel comfortable, while bearing in mind the overall festive atmosphere in the opera house. A performance at the Semperoper is possible at any time–even at short notice–if you are dressed appropriately and wear long pants. Particularly on special occasions such as gala events and premieres, evening dresses or a dinner jacket certainly won’t be out of place.
How much does it cost to use the cloakroom?
The cloakroom is free for all visitors to the Semperoper Dresden. Please note the insurance regulations on display. Due to the hygiene rules for the Corona replacement schedule from August to October, it is not possible to hand in the cloakroom.
Can I also use my ticket to travel with public transport?
Tickets for the Saxon State Theatres entitle the holder to travel on the entire public transport network of Verkehrsverbund Oberelbe where you see the »VVO« logo. This offer enables guests of the Semperoper and the Staatsschauspiel (State Playhouse Dresden) to travel to and from booked events by VVO public transport without having to buy an additional ticket.
The so-called »KombiTicket« is valid for a period of four hours before the event to eight hours post-event on all S-Bahn trains, regional trains, trams, buses and Elbe ferries between Altenberg and Hoyerswerda, Riesa and Sebnitz. The offer applies to most events in the main venues of the Saxon State Theatres, in particular the Semperoper and Semper Zwei. Please note the following exceptions and special cases:
- The KombiTicket is not valid for free and low-price events, e.g. Premiere Teasers.
- The KombiTicket is not valid for complimentary tickets of any kind, sponsor tickets, press tickets, etc.
- The KombiTicket is not valid for school groups, teachers and students, as such tickets are already very inexpensive or reduced in price.
All KombiTickets can be recognised by the VVO logo.
Please inform cloakroom staff or door attendants of the loss of personal belongings, or phone +49 351 49 11 0. We will do our utmost to assist you. We kindly ask you to pass on any items you may find to a member of staff.
Is there a gastronomic service in the Semperoper?
Dresden’s starred chef and owner of the »Bean&Beluga« restaurant, Stefan Hermann, has taken over the Semperoper’s gastronomic services from the 2010/11 season. Before the curtain rises and during the intervals you can savour some exquisite delicacies at the foyer bars. If you want to spend a little more time then you can also visit the opera restaurant either before or after the performance. We recommend that you reserve a table by phoning +49 351 44 00 880 0 or under email@example.com.
Please note: For all performances of the revised programme, the gastronomic service is on limited service due to the current hygiene rules. Please inform yourself here.
Reservation firstname.lastname@example.org, Tel +49 351 49 11 523
Are children welcome in the opera house?
Children are not only permitted, they are expressly invited. Especially the Semperoper Junge Szene offers a diverse programme for both young and old. In addition to such educational attractions as visiting live rehearsals etc, there are also special events such as »Take 4« for schoolchildren. For further information please check our offers. Apart from the above events which are designed for kids of all ages, we recommend that young children under the age of six do not attend performances in the Semperoper for their own protection.
Is it possible to visit the Semperoper Dresden at short notice?
An impromptu visit to the opera? No problem! Sometimes tickets are still available shortly before a performance. These can be purchased by phoning +49 351 4911 705, here on the website, also as a Print@Home/Smartphone-Ticket or from the evening box office. Simply check our online programme for availability. The evening box office in the Semperoper opens one hour before each performance. Due to corona-related hygiene rules, standing room is currently not available at the box office.
Is it possible to return purchased tickets?
Tickets no longer required can be offered for resale on commission up to one working day before the stipulated event, under the condition that the Semperoper Dresden has no remaining tickets for this performance.
If a work other than that indicated at the time of purchase is to be performed, then tickets can be returned prior to the event. The Semperoper Dresden reserves the right to change the list of performers, and such changes do not entitle ticket-holders to return purchased tickets. Unused tickets will not be exchanged. Please note our General Terms and Conditions.
Can I take out a ticket insurance?
It is possible to take out ERGO Reiseversicherung (ERV) ticket insurance for your tickets (also covering any fees) quickly and inexpensively at the time of ticket purchase! In this way you will not lose out if you are unable to go to the opera due to any unforeseen events! Please note that this offer is only available for 3 working days after ticket purchase.
Are any performances accompanied by supertitles?
Yes – from the 2016/17 season most operas are presented with supertitles in German and English. Please check the web page of the particular opera to see if there are supertitles.
There are no supertitles for the performances of the Corona substitute programme from August to October.
Are there introductory lectures?
Some introductions to the performed works are offered, although not for every event. You can find out in our Repertoire whether your performance is preceded by a short lecture. The introductions to performances in the Semperoper take place in the basement 45 minutes before each performance. The introductions to performances in Semper Zwei take place in the upper foyer of Semper Zwei 25 minutes before the scheduled performance.
There are no introductions to works during the performances of the Corona substitute programme from August to October.
How big is the Semperoper?
The auditorium of the Semperoper comprises around 1,300 seats, distributed over the stalls and four circles. The first row of seating in the stalls can be removed to increase the size of the orchestra pit for special performances.
The dimensions of the auditorium in detail – width: approx. 27m, height: approx. 19m, depth: approx. 26m.
The main stage has an area of 630m² (30m wide, 21m deep, 24m high); the backstage area is 342m² (18.5m wide, 18.5m deep, 9.5m high); the wings have a combined area of 671m². This gives a total stage area of 1,643m².
Since the 2016/17 season, our new Semper Zwei venue has also been inviting visitors on a journey of discovery into the world of music theatre. With a maximum of 160 seats (the exact number varies depending on the piece), the theatrical experience is much more intimate, not least because artists and audience members are not separated from one another by a deep and wide orchestra pit.
Can I take a guided tour through the opera house?
Newly designed thematic tours will immerse you in the exciting world of the Semperoper: you can choose from architecture, Dresden’s musical history, or anecdotes and scandals associated with the opera house. Whether as an activity day for kindergartens, an excursion for day-care centres or even a programme for school classes – the guided tours are suitable for all occasions and offer a playful and lively way for young visitors to discover the Semperoper.
What can I take home as a souvenir?
DVDs, CDs and other gift items are available from our visitor service (Schinkelwache) or from the opera shop. There you can purchase recordings of opera productions such as the DVD of »Hänsel und Gretel« from the Semperoper, or the DVD of »Der Rosenkavalier«. A special souvenir is the new limited-edition sparkling wine from Saxon’s State Vineyard at Castle Wackerbarth, called »Gräfin Cosel«; it comes with a classic CD of famous female singers from the Semperoper. Fans of ballet can purchase pointe shoes.
Can I support the Semperoper with a donation
Supporting the Semperoper with a donation is possible in two ways: You can support the general artistic work of the Semperoper by bank transfer or make an online donation to a specific project of your choice. Please follow the link for further information:
Please note that photography and sound recording is not permitted during performances. Visitors are requested to leave coats and large bags in the cloakroom, and food and liquids may not be taken into the auditorium.
Is the Semperoper taking part in dispute settlement proceedings?
The Saxon State Theatres do not participate in dispute settlement proceedings before a consumer arbitration service.